Welsh & Parker Insurance Agency’s Hardy Office in Winthrop-with its additional offices in Hudson, Wayland, and Bedford-recently received the “Best Practices Agency” award from the Independent Insurance Agents & Brokers of America (IIABA). This is the 10th consecutive year that the agency received this award, which recognizes the leading insurance agencies in the United States.
The Best Practices Study is sponsored by the Independent Insurance Agents & Brokers of America (IIABA) and is conducted by Reagan Consulting, Atlanta, GA. Each year since 1993, the Best Practices Study has examined the leading independent insurance agencies in the country to provide the agency community with a set of financial and operational benchmarks and a look at progressive business practices. The top 30 agencies in each of the study’s revenue-size categories are included in the study and earn the status of “Best Practices Agency.” Just 224 agencies in the country merit this distinction from more than 1200 nominations out of 26,000+ member agencies. Only nine are in Massachusetts.
The Best Practices award is based on outstanding customer service, growth, stability, and financial management. The agency credits receiving the “Best Practices” award to the thoroughness, responsiveness, and personalized attention it offers to its clients.
“It’s truly an honor to have our hard work recognized nationally,” Dave D’Orlando, Baldwin/Welsh & Parker’s president explains. “No matter what type of insurance our clients need, it’s our job to make it easy for them. Insurance-home, auto, or business-can be very complicated. Many larger insurance companies advertise their call centers and websites on television. Through our years of experience, we have consistently proven that there is no substitute for a professional agent guiding you in determining the best insurance solution for your needs.”
“The Hardy Office is thrilled to play a role in the overall recognition of the Baldwin/Welsh & Parker Insurance Agency,” remarks Kim Hardy, sales executive. “We expanded our agency to serve Winthrop residents two years ago. Welsh & Parker has a customer service philosophy that I am proud to represent – thoroughness, responsiveness and friendly service to serve our customers’ needs.”
After the Best Practices Agencies are chosen, data from the selected agencies is consolidated into an IIABA Best Practices study and shared with the rest of the industry.
The Best Practices study reveals the “secrets” of the most successful agencies and provides the industry with important financial and operational benchmarks.
Founded in 1896, Independent Insurance Agents & Brokers of America (IIABA) is the nation’s oldest and largest national association of independent insurance agents and brokers, representing a network of more than 300,000 agents, brokers and their employees nationally.
Its members are businesses that offer customers a choice of policies from a variety of insurance companies. Independent agents and brokers offer all lines of insurance–property, casualty, life and health–as well as employee benefit plans and retirement products.